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Giving the People What They Want: The Ability To Contact Their Lawyer Even When You Aren’t At Your Desk

By Samantha Duncan

My clients have the ability to get a hold of me on the telephone, even when I’m not at my desk. Furthermore, they can even contact me when I am not even in the office. However, this does not mean that I have succumbed to breaking my golden rule of never willingly giving out my personal cell phone number to my clients. Instead, my firm uses a cloud-based phone system called RingCentral.

RingCentral allows us to access our office lines through our cell phones through the company’s app which is available for PC, Mac, Android, and iOS systems. RingCentral is not the only cloud-based phone system on the market, there are many competitors such as Grasshopper, Vonage, Nextiva, and more. These systems also give you the ability to text message your clients using your office telephone number through the app so that you do not have to break my golden rule mentioned above. Talking on the phone with a client and text messaging a client is not the only benefit of these systems, as they also allow you to fax documents over your firm’s internet connection. Bottom line is, these systems allow you to be at your “desk” in your bed, in your car, at the courthouse, or anywhere else that you are able to access the internet.

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