Someone invented the telephone,
And interrupted a nation’s slumbers,
Ringing wrong but similar numbers.
~Ogden Nash, Look What You Did, Christopher
The N.C. Department of the Secretary of State both regrets and is pleased to inform you that all of our telephone numbers are changing. We regret it because we know it is going to be a frustrating change for those of you who call us often. We are pleased because the new system will enable us to better serve you, the citizens and businesses of North Carolina.
The State Department of Information Technology has mandated that all state agencies have to change all telephone systems and telephone numbers within the next two to four years. Taking into account the steadily increasing number of calls we are receiving without a matching increase in resources to answer those calls, we have decided to go ahead and make the change now.
The Secretary of State will be among the first 20 percent state agencies to make the switch to the new telephone system, Voice Over Internet Protocol (VOIP). We are viewing this as an opportunity to optimize our limited resources and improve customer service at the same time.
We anticipate the change to the new system beginning around June 20, 2017 and being completed by June 30, 2017. Effective on June 22, 2017, our new main telephone number will be: (919) 814-5400.
Wall is the General Counsel, and Beamon, the Chief Information Officer, of the Secretary of State.